Payments, Shipping & Returns

he following terms & guidelines only concern items bought from our webshop.

Want to make a purchase?
When purchasing a product on atelierea.com you will receive an e-mail confirmation with a download link.

Payment
At atelierea.com you can pay with VisaDankort, Visa, Mastercard, Visa Electron, American Express. 

Need help?
Please contact our webshop on e-mail: contact@atelierea.com

Taxes
When ordering from an EU country you pay Danish taxes due to the rules of items free mobility. However, if you order from a country outside the EU* you will not be charged Danish taxes but will be charged with your local taxes. During checkout the Danish taxes will appear until entering your address and country information. Then the Danish tax will be removed from your order, and your purchase will be completed without Danish taxes. 

Return policy
Items bought on atelierea.com are fully returnable and refundable within 30 days upon receipt. If you want to return an item please let us know within 14 days upon receipt by sending an email to contact@atelierea.com. Please explain which items you want to return . Note that the right of withdrawal is annulled if you use the product in a way that obviously reduces the sales value significantly. The products must be returned unused and in the same condition as they were upon receipt and in the original packaging. If not, you will receive a refund equal to the state of the item. 

Please note: The right of withdrawel is annulled for e-books when you have downloaded/activated the download link.

Please note: You are responsible for the goods until we receive them and that you have to cover the return costs. If an item is broken or lost during shipment you can be held responsible. In that case it is your own responsibility to document the return.

Refund
When we receive your parcel and the items are approved we will return the order amount to the account used for the purchase.

Errors and rejections 
We reserve the right to reject and cancel any order which is considered affected by system failures, price errors or suspected payment abuse.

We strive to ensure that all information on our website is correct. However, we are not liable for unintended inaccuracies (including errors regarding prices and delivery time) and typographical or system failures. All information are subject to change without notice. 

Complaints? (We sure hope not)
We hope you are all satisfied – if not, please send us an email: contact@atelierea.com

 

– atelierea.com trades in accordance with the guidelines and laws established by the National Consumer Agency of Denmark. Complaints can be made in accordance with the rules established by the Danish Sale of Goods Act. This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear.